APPOINTMENT CANCELLATION 
POLICY

Your appointments are very important to the Shimmer Skin Studio team. They are reserved especially for you. We understand that sometimes adjustments are necessary. Therefore, we respectfully request at least 24hrs notice for cancellations or rescheduling of appointments. Please understand that when you forget, cancel or change your appointment without giving us enough notice, we miss the opportunity to fill that appointment time.

​

1. CONFIRMATION OF APPOINTMENTS

Clients receive email, or text message appointment reminders. These reminders are set up through the client profile in our booking system. Please ensure your details are up to date. These reminders are sent out the day before the appointment time.

We ask that you confirm your appointment by replying to the text message, email or by phone. Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointment, which will result in a cancellation fee. Clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not.

 

2. CANCELLATION FEE

Online bookings do require a deposit. If you fail to turn up, cancel or reschedule your appointment within 24hrs of your appointment time. Your deposit will become your cancellation fee. In the event that a deposit has not been requested, 50% of the total treatment amount will be added to your account and payable at your next appointment.