SHIPPING & RETURNS
Shipping is FREE when your order is $100 or more. Orders below $50 will be charged $10 for shipping. Courier and express shipping rates will be calculated at checkout.
Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive notification once it ships.
If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt, and within 3 months from the order date.
Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or color in terms of makeup. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.
We are happy to refund postage costs if the item is defective or sent due to our error.
Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via PayPal.
CANCELLATION OF ORDER POLICY
We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent within one hour.
You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
RESCHEDULING, CANCELLATION & NO SHOW POLICY
Your appointments are very important to the Shimmer Skin Studio team. They are reserved especially for you. We understand that sometimes adjustments are necessary. Therefore, we respectfully request at least 24hrs notice for cancellations or rescheduling of appointments. Please understand that when you forget, cancel or change your appointment without giving us enough notice, we miss the opportunity to fill that appointment time. Therefore, we have a strict 24hrs cancellation, rescheduling and no show policy.
1. CONFIRMATION OF APPOINTMENTS
Clients receive email, or text message appointment reminders. These reminders are set up through the client profile in our booking system. Please ensure your details are up to date. These reminders are are sent out the day before the appointment time.
We ask that you confirm your appointment by replying to the text message, email or by phone. Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointment, which will result in a cancellation fee. Clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not.
2. CANCELLATION FEE
Some online bookings are now subject to a deposit when booking. If you fail to turn up, cancel or reschedule your appointment with enough notice as requested above (24hrs). Your deposit will be become your cancellation fee and be forfeited to Shimmer Skin Studio. In the event that a deposit has not been requested, 30% of the total treatment amount will be added to your account and payable at your next appointment.